The UPS Store

Watch out for the price gouging at this location. I just was at this particular UPS to mail a printed letter enclosed in a 9 x 12-Inch Clasp Kraft Envelope. I saw that the associate put a large tape dispenser on scale with my envelope. Maybe he thought I wouldn’t notice. I was told $17 is my least expensive option. I mail this size envelope often and never paid more than $2.00. I went to the USPS close by at 1002B S Church St. in Tampa and paid $1.83.

Super rude. When you walk in no hello or anything. I had an Amazon return box grabbed the tape, sitting right there on the counter he sees me says nothing, so I assume all is fine. Then tells me $2 for tape. You watched me grab the tape. You watched me start to use the tape and I’m about to walk out the door and you say $2 for tape. I laughed at first because we have a PO Box over at the UPS on Kennedy and not once have I ever been charged for tape, so I thought he was kidding, nope he was serious. There is no sign posted saying will charge for tape either and the OTHER UPS has never charged me for tape. $2 for 3 strips of tape absolutely ridiculous. Don’t go here.

Such a let down. I have been going here for a long time, but no more. I wasn't even going to leave a review but thought I would check to see if my experience was an anomaly or a pattern. If a one off and they had a 4.5 star rating that would be one thing. But it appears to be a pattern given there 3.9 star rating, and someone else had a similar experience to mine I saw in a review. I had a large Amazon return, but I was prepared. Every QR code ready because I don't want to hold any other patron up. The lady directs me to the self service kiosk, which I had never used. There I was fumbling through the prompts, bagging, and sorting. All while the lady stood behind the desk doing literally nothing. A few minutes later another guest comes in with items. She was not prepared from what I could see. No codes ready from what I could tell. But she got helped, not directed to the self service kiosk. More time passes while I fumble along. Then i see they are out of large bags, then on next return the printer runs out of paper. Then another guest then another guest and so on. They all get helped like normal. I was in there for over 20 minutes with no assistance. In between customers she didn't even offer to help me. Would just stand there at the desk. Just terrible. I asked for a manager which she called who was no assistance. Didn't even apologize for the inconvenience. In fact she blamed me for it taking so long. I started laughing because I thought she must be joking. The manager first tried to make a case that they direct to self service kiosk to make sure the customer has time to have all QR codes ready and organized so the line isn't held up. I told her thats not the case here. I took the time in advance to print every single return QR code and tape it to each item so it's fast - I've don't this before - again so I wouldn't hold up the line. Then She basically said if I had all the codes ready I should have been done by now. Wow. Seriously? Like I wanted to be in there for 20 minutes. What a great showing by a supposed leader. I've had more returns then today before and they are so fast when assisted with a clerk. Literally a few minutes for everything and I would have been on my way and a satisfied customer - they are fast because they do it every day. It's like when you go to self checkout at grocery store and it takes forever bc you have no experience. Never again will I return here. You lost a customer for life. Who knows, maybe they were just having a bad day - but based on other reviews it doesn't seem like it.

I’ve been to this UPS store several times and always friendly service except for today! The lady was rude, not helpful, and made the whole experience terrible. I get that I have several things to return, but…she could have at least been nice. She almost seemed bothered that she had a job. I couldn’t wait to get out of there. I asked her name twice and she ignored me..at that point, I just wanted to finish my business and move on with my day. UPS…train your staff in customer service and expect good service from them. You can, and have done better!

Literally take your print job anywhere but here. I followed instructions on the website to send my invitation file to their store’s email account. Got an auto reply they would be in touch. Well, I never heard from them, so I called them myself days later only to be told that email provided was not checked often, also it’s not an email for printing?! She then told me I would need to come in and speak to someone to print invites.. ? I’ve never been to a ups store that can’t take a small printing order with a jpeg file over an email? ? I told her even if I came in person- I was still going to need to EMAIL them my invite file. When I asked her for that email she literally gave me a non-existent email!? I had her spell it out multiple times just to be sure. Yep, can’t make this up. All around just bad customer service, process, and experience. Save yourself the headache unless you can go up there and wait in person.

This store is very close to my house, but I drive to another location 10 min away because the staff here are so rude. You could go through an entire transaction and not have one word spoken to you. I’ve tried multiple times and only once was I given any sort of acknowledgement. UPS should send a secret shopper. If I hadn’t gone to other locations, I’d think this is just the company culture. Horrible and can’t believe others have given 5 stars. They must be fake reviews. Don’t go here!